Policies

Our goal at Crown Point Vineyards is to insure your privacy and the security of your information. We are pleased to offer you mailings and email announcements to inform you of new releases, events in your area, and opportunities to purchase wines that otherwise would not be available. We collect personal information about you such as your name, address, postal code, phone number, etc. only to provide you with information regarding Crown Point Vineyards, to process payment and to ship merchandise to you. The information you provide to Crown Point Vineyards will never be shared with or sold to any other individuals or companies.

We understand that you have given permission to Crown Point Vineyards to send you updates via mail and/or email. Our emails and newsletters will include a simple unsubscribe form where you can unsubscribe immediately. You can also contact us directly either by mail, phone, fax or email. Please include your name and all email addresses to remove from our contact list in your correspondence. If you simply would like less communication, please let us know of your preference and we will keep you on our contact list but strive to keep our communications within your limits.

In the event you wish to change any of your personal information or membership status, please email info@crownpointvineyards.com or call (805) 693-9300.

When signing up for the Crown Point Vineyards mailing list or submitting a wine order on our website with a credit card, all credit card records and transactions occur via secure methods. Your credit card information is secured using Secure Sockets layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. We make every effort to ensure the integrity and security of our network and systems.

CROWN POINT VINEYARDS SHIPPING POLICY, RETURNS & CANCELLATIONS

SHIPPING STATES

State laws prohibit the direct shipment of wine in certain states. Thankfully, many states have recently become more friendly to online wine sales and new legislation may open more opportunities, so check back or contact us with questions about receiving wine shipments from Crown Point Vineyards. Please note orders shipped to the East Coast via ground may take 12-17 days for delivery.

STATES WHICH DO NOT ALLOW WINE SHIPMENTS:

Alabama, Arkansas, Delaware, Kentucky, Mississippi, Oklahoma, Pennsylvania, Rhode Island, and Utah. We use Compli-beverage to check to insure our orders are compliant.

SHIPPING REQUIREMENTS

Shipping carriers require an adult signature (21 and over) upon receipt of wine.  In the event of a returned package, your credit card will be re-charged for shipping and the wine will be re-sent unless otherwise requested.

SALES TAX

Sales tax will be charged based on the county and state where the shipment is made/received. We use tax tables based on zones to cover the minimum tax we need to pay, in some cases the customer may be paying less than the tax we pay.

RETURNS AND CANCELLATIONS

Crown Point Vineyards will work on your behalf in the event the wine shipment is damaged in transit by the responsible shipping company.

Orders may be cancelled 24 hours prior to shipment. Please contact us directly with any questions. However, once orders are shipped, we cannot accept any returns or exchanges.

HEAT & COLD CONCERNS

We want to ensure that the integrity of your wine is not compromised during transit. If you are concerned about extreme cold or warm temperatures in your area, we will hold your shipment until the weather moderates. Please contact us at (805) 693-9300 or send an email to info@crownpointvineyards.com to let us know your preferred shipment date. 

TERMS OF USE

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Crown Point Vineyards relationship with you in the context of this website. The term " Crown Point Vineyards " or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Your use of this website and any dispute arising out of such use of the website is subject to the laws of the State of California.  In the event of any dispute, sole and proper venue shall be the County of Santa Barbara, State of California.