Our goal at Crown Point Vineyards is to insure your privacy and the security of your information. We are pleased to offer you mailings and email announcements to inform you of new releases, events in your area, and opportunities to purchase wines that otherwise would not be available. We collect personal information about you such as your name, address, postal code, phone number, etc. only to provide you with information regarding Crown Point Vineyards, to process payment and to ship merchandise to you. The information you provide to Crown Point Vineyards will never be shared with or sold to any other individuals or companies.
We understand that you have given permission to Crown Point Vineyards to send you updates via mail and/or email. Our emails and newsletters will include a simple unsubscribe form where you can unsubscribe immediately. You can also contact us directly either by mail, phone, fax or email. Please include your name and all email addresses to remove from our contact list in your correspondence. If you simply would like less communication, please let us know of your preference and we will keep you on our contact list but strive to keep our communications within your limits.
When signing up for the Crown Point Vineyards mailing list or submitting a wine order on our website with a credit card, all credit card records and transactions occur via secure methods. Your credit card information is secured using Secure Sockets layer (SSL) encryption technology. We use this SSL technology to prevent such information from being intercepted and read as it is transmitted over the Internet. We make every effort to ensure the integrity and security of our network and systems.
CROWN POINT VINEYARDS SHIPPING POLICY, RETURNS & CANCELLATIONS
State laws prohibit the direct shipment of wine in certain states. Thankfully, many states have recently become more friendly to online wine sales and new legislation may open more opportunities, so check back or contact us with questions about receiving wine shipments from Crown Point Vineyards. Please note orders shipped to the East Coast via ground may take 12-17 days for delivery.
STATES WHICH DO NOT ALLOW WINE SHIPMENTS:
Alabama, Arkansas, Delaware, Kentucky, Mississippi, Oklahoma, Pennsylvania, Rhode Island, and Utah. We use Compli-beverage to check to insure our orders are compliant.
Shipping carriers require an adult signature (21 and over) upon receipt of wine. In the event of a returned package, your credit card will be re-charged for shipping and the wine will be re-sent unless otherwise requested.
Sales tax will be charged based on the county and state where the shipment is made/received. We use tax tables based on zones to cover the minimum tax we need to pay, in some cases the customer may be paying less than the tax we pay.
RETURNS AND CANCELLATIONS
Crown Point Vineyards will work on your behalf in the event the wine shipment is damaged in transit by the responsible shipping company.
Orders may be cancelled 24 hours prior to shipment. Please contact us directly with any questions. However, once orders are shipped, we cannot accept any returns or exchanges.
HEAT & COLD CONCERNS
We want to ensure that the integrity of your wine is not compromised during transit. If you are concerned about extreme cold or warm temperatures in your area, we will hold your shipment until the weather moderates. Please contact us at (805) 693-9300 or send an email to [email protected] to let us know your preferred shipment date.
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